Return & Refund Policy

Effective date: August 28, 2025

Summary

We accept returns and exchanges for items that meet the conditions below. Please read the full policy for details.

1. Return Period

You may return items within 7 days of receiving your order. (If you prefer a different period — e.g. 3, 7, 14, or 30 days — edit this number to match your store policy.)

2. Condition for Returns

• Items must be unused, unwashed, undamaged and in original condition with tags attached.
• Send the original receipt or order confirmation.

3. Non-returnable Items

• Final sale items, intimate apparel (if hygienic seal removed), or items clearly marked non-returnable.

4. How to Request a Return

1. Contact us at Hafizfashionstore@gmail.com or call/WhatsApp 0306 4393194 with your order number and reason.
2. We will provide return instructions and a return authorization (if required).
3. Ship the item back in secure packaging within the return period.

5. Refunds & Exchanges

• Exchange: We will replace the item (subject to availability) at no extra item cost. Customer pays return shipping unless the item was defective/wrong.
• Refund: Refunds are issued to the original payment method after inspection. Processing time may take 7–14 business days after we receive the item.

6. Damaged or Incorrect Items

If you receive a defective or incorrect item, contact us immediately with photos and order details. We will arrange a replacement or full refund and cover return shipping in those cases.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong/defective item), in which case we will reimburse reasonable shipping costs.

Contact

To start a return or ask questions, contact us:
Email: Hafizfashionstore@gmail.com
Phone/WhatsApp: 0306 4393194
Address: Manga Mandi, Lahore

Note: Customize the return window, shipping rules, and non-returnable items to match your exact store practices.